Saturday, March 23, 2013
Posted by Angell at 4:53 AM
Thursday, September 27, 2012
This conversation was before her and my dad actually made the trek across town to 'Boughettos Soul Food Restaurant' in what they described as a scary, desserted, part of the "hood". Okay, let me say... I grew up on "Alabama Fish" in Over the Rhine (Cincinnati) so I know some of the best food comes from the "hood" and I love it! But when you think you're going to a nice sit down restaurant and you're going to a "hole in the wall" in the hood, that is not thebusinesssnob [dot] com! On top of being misled about the ambiance, the food wasn't even good. They were informed that the restaurant was out of dessert and that the mac n' cheese was usually made with "better" cheese (apparently, it had a layer of American cheese on top instead of cheddar). Since my parents used a Groupon (which was 2 dinners for $11), they were not allowed to get their food to go. Even though they were able to get a to-go box, my mom was leary about eating the left overs and they decided to throw them out.
My mom said the service was okay but they were the only 2 eating in the restaurant. It was uncomfortable and they were ready to leave as soon as they got there.
Now, since I love to support small businesses, I sincerely hope that Boughettos is able to class it up a bit, and put a better foot forward. The purpose of their business is to help women who have been victimized by human trafficking, so I would love to see them succeed.
Business Advice: Revamp the business plan. Find a good business manager who can help improve the ambiance and organization so that it is a clean, relaxed atmosphere with quick accurate service. Properly plan out menus so that running out of food is never an issue. Once you get a reputation for running out of food, it is hard to break. Consider making your establishment carry-out only,and providing a drive thru window if possible.
Wednesday, September 5, 2012
I have to say, I couldn't wait to write today's blog about Lycos/Angelfire. My typing fingers have been itching all Labor Day weekend...
So, I had 3 websites with www.angelfire.com back in the mid 90's when the internet was just gaining popularity. I was actually a self-taught html queen. But I guess that's irrelevant. Anyway, over the years I got tired of having these outdated websites pop up everytime my name was "googled" so I decided to delete them. I deleted two of them with no problem...logged in and deleted them. The third account is where the trouble began.
I logged in and tried to delete but was given a message that said my account was premium and I first had to unsubscribe from premium service before I could delete my account. My account is not premium, but I clicked on the link they provided for me to "unsubscribe from premium service" anyway. That link took me to an order form where I could ONLY upgrade to a more expensive plan. There was no cancel option.
After 20 minutes of trying, I realized that I had to contact customer service. Since I didn't technically have a premium account, I was unable to talk to them via telephone. Yes, you read that correctly. So, I had to email someone. The customer service agent basically tried to convince to me keep my free account open and would not close my account, even after I gave him the information he requested. Below is a transcript of my email convo:
Hi ******, Thank you for contacting Lycos. I suggest to keep your account active without cancelling the account, as it is FREE. As an alternative you may edit or delete the content from the web pages. If you still wish to close this account, please provide us the following details for authentication, so that we can verify and close the account. Security question:What is your mother's middle name? State: Zip Code: Country: Date of Birth (MM/DD/YYYY): Please let us know if we can be of any further assistance. Have a great day! Thank you, R*****
I provided the requested info and then stated:
I don't understand why I need to give you all this info..if the account is free and I know my password thats all I should need to close it. I don't care that it's free, it's from a long time ago and I want it closed. Please close immediately.
Hi ******, Thank you for your patience. Unfortunately we cannot close your account without authentication. So I request you provide the required information, so that we can verify and close your account. Please let us know if we can be of any further assistance. Have a great day! Thank you, ******
I sent you the requested info. Your system is faulty and says I have a premium account when I dont..fix your system and then I can close the account on my own by logging in and closing it like I've closed 2 others.
NO RESPONSE FROM LYCOS
My final response:
I have already sent the information you requested. Either close this account, fix your system so that I can close it myself, or I will be reporting to the Better Business Bureau.
Business Advice: None. I predict Lycos/Angelfire will be out of the website business soon enough.
Thursday, August 30, 2012
So, Tombstone pizza used to be my kids favorite store bought pizza. It was cheap, quick, and good. We bought one a few months ago that had brown pepperoni on it. I honestly didn't freak out about it and thought maybe it was just a little freezer burned or something. I went ahead and cooked it but as the kids took their first bite I felt uneasy. I looked at the packaging to check the expiration date and couldn't find one. I only found a set of random numbers that looked like they were a secret code. So, I told the kids to stop eating and I called Kraft Foods. The person I spoke with decoded the numbers and concluded that this pizza was expired!! It was 6 months passed the best buy date. He, of course, apologized and said he would send out free coupons. This was about 6 months ago and I still haven't received the coupons. My grocer said that the vendor that delivers Tombstone is an independent rep and they are responsible for making sure all products are fresh (basically, they made it clear that they weren't at fault). We're done with Tombstone pizza.
Business Advice: Hire people who are equipped to properly compensate disgruntled customers. Teach them to apologize profusely and assure that their complaint matters. Stop putting secret expiration dates on your product.
Wednesday, August 29, 2012
Although this hotel was clean and new...it was cold. The "green" ambiance they were going for came across as cheap and plain. I am used to feeling warm and comfortable in my hotel while I"m on vacation. This was too basic to be comfortable. The floors are made of stone and everything is extremely compact. While the lobby was nice, featuring a large rooftop patio with fire pit, the sound of "Tupac" rapping about his mom was not what I wanted to hear while relaxing poolside with the family.
The staff was friendly enough, but nothing extraordinary. A young lady did help us with directions to a local IHOP one morning. Other than that, service was mediocre. We ordered towels one evening and they never came (ended up with no towels the next day). When they cleaned our room one day they only left 2 washcloths and 3 towels for a family of 4; little inconveniences like that were scattered throughout our stay at "The Lofts".
Our room made me feel rather claustrophobic, but that's to be expected when staying near a major city, I suppose. WiFi and bottled water was complimentary and there was a small coffee maker with free coffee. Our room was ajoined with our "neighbors" room; which was definitely old school, and a little weird. Overall, "The Lofts" was worth the $60/night we paid (with our reward points), but I would not stay there again.
Business Advice: Offer a free breakfast buffet and maybe an evening manager's reception to add some warmth to your hotel. Guests need to feel welcomed and at home. When guests book their rooms, they need to know that there is a fee for parking...we weren't told that ahead of time.
Thursday, August 23, 2012
-Big bright red script was appealing to the kids and beckoned us to give them a try.
-We entered through the hotel lobby; hostess seemed caught off guard and a bit irritated that we hadn't entered through the front door.
-The kids really enjoyed their burgers and fries and received appropriate portions for their ages (6 & 9).
-My seafood dish was a risotto with scallops, shrimp, and crab (I believe). It had a tiny bit of bacon and little slivers of asparagus on top. I must admit that the seafood itself was fresh and succulent, but the dish as a whole was extremely heavy, salty, and rich. It was served in a heavy cream sauce that over powered everything. It tasted more like an appetizer and I was very disappointed.
-Husband ordered a french fry "threesome" that came with 3 different cuts of fries. The menu failed to mention that one of the fries was sweet potato and that one batch of fries came heavily seasoned (hubby hates seasoning on fries and sweet potato fries). He sent them back. Upon taking his food, he was told that the kitchen was closed (it was 9pm on a weekday in the SUMMER) and he could no longer order. When my husband asked what if we had wanted dessert, we were told that we couldn't even order dessert. Skeptical, we asked to speak with a manager who explained that there had been a miscommunication. The kitchen was indeed open but since the staff had deep cleaning to do that evening, the kitchen was no longer taking new orders. She apologized and gave us two appetizer/dessert coupons for a return visit.
2 Nights Later...
-We stopped in for a "leaving DC" dessert, hoping for the best but expecting mediocre service and food again. We got what we expected. We only ordered dessert, but it was very slow getting to us. My husband ordered coffee and they never brought it (waiter remembered it when he was printing our bill and STILL didn't bring it). Hubby also ordered no whipped cream on his dessert; in return they removed the whipped cream, caramel, chocolate sauce, and the cherry!
-Business advice: The obvious: tailor your menu toward children. Our kids were satisfied with their entree and dessert on both occassions. "Ketchup" should become a burger joint and nothing more.